Nicolas Frasson Marti

Nicolas Frasson Marti is a seasoned professional with extensive experience in management and customer success across multiple industries. Currently serving as Tender Pricing Manager at Proponent since September 2019, Nicolas focuses on enhancing bid strategies through customer analysis and supplier collaboration, alongside leading the Product Management Support team. Previous roles include Customer Care Performance Coach at Poly, where performance management for technical service representatives was key, and Account Manager positions at The IT Merchant and Jobum Consultores, emphasizing client partnerships and software usage. Earlier career highlights include various roles at IBM, focusing on account documentation, security, risk management governance, and process improvement, alongside significant leadership experience in contact center management at Caja de Crédito Cuenca C.L. Nicolas holds a Bachelor of Business Administration and has pursued advanced studies in computer science and full-stack development.