Craig Elings

Craig Elings serves as the Senior Director of Customer Success for B2B Americas at PROS, leading a team of eight Customer Success Managers and managing a substantial portfolio of $200 million in annual recurring revenue. With a focus on enhancing customer experience, ensuring successful renewals, and fostering a customer-centric culture, Craig has significantly transformed the Customer Success team. Previous roles include Vice President of Revenue Management at Silver Airways and various leadership positions at United Airlines and Continental Airlines, where responsibilities encompassed revenue management, pricing strategy, and team oversight. Craig's educational background includes studies at the University of Montana and certification as a Travel Professional from the International Air Academy.