Pedro D'Avila

Pedro D'avila is an experienced technical support and client services professional, currently serving as a Tier III Client Support Specialist at ProShop ERP. Previously, Pedro held a senior role at MediaValet, specializing in complex technical queries, API integrations, and providing guidance to support team members. Experience as a Customer Support Representative at Nelson involved resolving tech inquiries and onboarding users for Edwin products. Earlier roles include an Enrolment Services Advisor and Student Services Administrator at the University of Calgary, where Pedro excelled in advising students and maintaining digital platforms. Pedro holds a Bachelor of Arts in Sociology from the University of Calgary and is pursuing a Master of Science in Computer and Systems Sciences at Stockholm University.