Carl Hayden

Carl Hayden is an experienced Scrum Master at Providence Health & Services, with a track record of completing 48 successful sprints and overseeing 13 large-scale projects. Carl drives continuous improvement plans and manages the development and User Acceptance Testing for the Telehealth portfolio. Previously, Carl served as a Business Analyst and Scrum Product Owner, significantly improving customer satisfaction scores and developing efficient onboarding processes. With a background in IT support roles and a strong educational foundation in Project Management and Interactive Media Studies, Carl holds certifications, including Certified Scrum Product Owner and Project Management Professional (PMP).