Ellard Thomas

Ellard Thomas, MBA, is a seasoned professional with extensive experience in healthcare management and operational leadership. Currently serving as Director of Patient Access at Providence Health & Services since February 2016, Ellard excels in providing strategic direction and resilient leadership for telehealth initiatives and customer service teams. Previous roles include Supervisor of Member Services at United Healthcare, where performance metrics and customer service standards were successfully enhanced, and Client Services/Operations Manager at Navos, where organizational processes were streamlined, resulting in significant profitability improvements. Ellard's educational background includes a Master of Business Administration and a Bachelor of Science in Business Management from the University of Phoenix, along with various certifications in project management and inbound marketing.