Francis Brown

Francis Brown is an accomplished Principal Product Manager at Providence Health & Services, bringing extensive experience from previous roles, including Sr. Product Manager at Expedia Group and Product Development Manager at Alaska Airlines. At Expedia, Francis excelled in developing a multi-channel chatbot platform, enhancing user experience and implementing best practices in software development. At Alaska Airlines, Francis successfully transitioned customer service operations from legacy systems to mobile applications, utilizing research to inform strategy and user needs. Earlier, Francis served as a Business Analyst, facilitating technological solutions for airport operations. Francis's academic background includes a BS in Biology from the University of Washington and research experience as a biologist in Patagonia, Argentina.