Eric Koo

Eric Koo has a diverse work experience in the technology industry. Eric started their career in 1999 as a Technical Support Analyst at ACCPAC, where they provided technical support and evaluated new service offerings. Eric then moved on to become an IS Technician, responsible for network infrastructure and mission-critical systems. During their time at ACCPAC, Eric successfully deployed multiple versions of ACCPAC and implemented third-party software in the hosting environment.

In 2004, Eric joined Sage as a Product Support Specialist, where they provided support for hosted services. Eric later became a Customer Support Supervisor before ultimately becoming a Product Manager in 2008. At Sage, they gained experience in product management and customer support.

In 2013, Eric joined the Provincial Health Services Authority as an eHealth - Product Lead. In this role, they provided leadership and guidance in product management, change and release management, and Agile software development. Eric also led a team in developing a product roadmap based on user requirements from clinical users across six Health Authorities.

Overall, Eric Koo has a strong background in product management, technical support, and leadership in the technology industry.

Eric Koo has a diverse education history. In 2020-2021, they obtained a Graduate Certificate in Health Terminology Standards from the University of Victoria in the field of Health Information Science. In 2004-2005, they pursued a Certificate in Project Management from The University of British Columbia. Eric also has a degree in Commerce with a specialization in Accounting from The University of British Columbia. Eric has several additional certifications, including being a Certified Terminology Standards Specialist from the Canadian College of Health Information Management and completing courses such as Managing Agile Delivery and ITIL Foundation Certificate in IT Service Management.