Katia Battheu

Katia Battheu has extensive experience in customer service and operations within Proximus, having started in March 1998 and progressing to the role of Lead Customer Service Center, overseeing high-quality execution of operational activities for both residential and enterprise customers. Katia has held various leadership positions including Director Enterprise Operations, Head of Business Support Center, Head of Customer Experience & Channel Support, and Head of Change & Service Center. Prior to Proximus, Katia worked as a Training Specialist at Dolmen Computer Applications from March 1995 to March 1998. Educational pursuits include programs at INSEAD and KU Leuven.