Lawrence Drayton

Lawrence Drayton is currently the Head of Customer Experience and Retention at Superloop, where they oversee the strategy and execution of company-wide customer experience goals. With over 12 years of experience in customer service and operations management, Lawrence has effectively led multifaceted contact center operations and driven customer experience transformation initiatives for various organizations. Previously, they held roles at OVO Mobile, United Global SIM, The SMART Group, Mannatech Incorporated, Peakbound Holdings Pty, VPG Australia, and Datacom, demonstrating a consistent commitment to improving processes and performance. Lawrence is recognized for their ability to motivate teams and cultivate a culture of inclusiveness while aligning with the company’s vision and goals.