Angelica Melchor

Angelica Melchor is an experienced Training Manager at PSG Global Solutions since April 2014, where responsibilities include managing the training department and delivering new hire training across multiple business lines. Key contributions involve overseeing account implementation processes, developing training programs for various personnel levels, and implementing targeted training interventions based on performance metrics. Prior to this role, Angelica served as Senior Training Manager at SPi Global from February 2011 to March 2014, overseeing training operations for 1,500 agents across four sites. Angelica holds a Bachelor's Degree in Marketing Management from St. Scholastica's College, Manila, earned between 2000 and 2004.