Kathy Carnes

Kathy Carnes has extensive experience in customer service and project management across various industries. Currently serving as RAC Coordinator at PSI Repair Services, Inc. since January 2016, Kathy focuses on fostering relationships with key customers and identifying cost-saving opportunities. Previously, as Customer Specialist Supervisor at Hill-Rom, Kathy led a team of over 90 contact center professionals to achieve high customer satisfaction ratings. Kathy's leadership role with the Greater Charleston Contact Center Alliance involved enhancing the contact center industry through professional development initiatives. Additional experience includes managing sales teams at Club Demonstration Services, improving installation rates at Gilat Satellite Networks, and technical troubleshooting at Hughes Network Systems. Kathy's military background as a Sergeant in the United States Army National Guard has contributed to a strong foundation in leadership and communication. Educational qualifications include various certifications and courses in management and telecommunications.