Miriana Santopietro

Miriana Santopietro is a Senior Client Services Specialist at PSI Services LLC, with a proven track record in enhancing client onboarding processes and maintaining high satisfaction rates. With experience in customer service roles, Miriana has streamlined onboarding to reduce setup time by 20% and developed training documentation to facilitate efficient onboarding. Proficient in utilizing tools such as Zendesk and Salesforce, Miriana has effectively managed client escalations, ensuring a 95% satisfaction rate. Previous roles include positions at eXPD8 Field Marketing as a Visual Merchandiser, Rocket Media Group Ltd as a Customer Service Representative Team Lead, and TIM Business as a Call Center Representative, where strong communication and leadership skills were consistently demonstrated. Miriana is an alumnus of I.I.S. Francesco Saverio Nitti.