Technical Documentation Lead

What We Do…

PSPDFKit is the leading document processing and manipulation platform for developers and enterprise businesses. Our customers use our offering to create, edit, sign, and collaborate on documents in their applications across mobile, web, and all other major platforms. We’re on a mission to empower developers with the tools needed to innovate beyond paper.

Nearly a billion end users in more than 150 countries rely on PSPDFKit every day including industry leaders like Dropbox, DocuSign, SAP, IBM, Volkswagen, Fabasoft, Wolters Kluwer Deutschland, and the European Patent Office. Our software development kits enable companies to work smarter and faster, saving time and expenses along the way, while effectively replacing the need for paper processes.

What You Will Do…

At PSPDFKit, we believe documentation is as important as product development. Documentation is often the first impression for developers and their preferred path to determining what their experience will be like to build on top of our software. As the Technical Documentation Lead, you will lead our documentation efforts, as we continuously strive to provide a seamless journey for developers whether they are evaluating our products, are new customers building their first implementation, or are existing customers seeking to upgrade or expand functionality.

In this pivotal role, you will:

• Develop and implement a comprehensive documentation strategy that aligns with the organization's objectives and improves the developer’s experience.

• Create, manage, and execute the documentation roadmap by working closely with product management and other relevant teams to identify relevant content for new and existing functionality.

• Coordinate, oversee, and participate in the development of high-quality technical content in collaboration with the engineering teams. Provide them guidance to maintain high documentation standards following a clear information architecture that provides consistency and clarity across technical guides, code samples, and API references.

• Leverage data to inform optimization strategies and drive inbound traffic in coordination with our marketing team. Monitor and report on key performance metrics, such as trials and leads originating from documentation.

• Spearhead the continuous improvement of our documentation process, guaranteeing quality standards remain met without introducing obstacles to the speed, agility, and ease of documentation creation.

• Stay up to speed with the latest trends, tools, and technologies in the documentation space, including GenAI, and find ways to leverage them to improve the experience.

• Optimize the customer onboarding journey, providing the best possible developer experience.

The ideal candidate is a doer, a person with high self-initiative to make an impact now; is a strategic thinker that can think holistically about documentation; has high self-standards of what quality work is; is a team-player that puts improvement over ego; and has a passion for improving a developer’s experience. Join us and play a crucial role in elevating our documentation to new heights.

About You…

Requirements

• A background in technical writing, communications, engineering, or a related field.

• Proven experience in drafting and executing technical documentation and content strategy.

• Strong understanding of documentation processes and best practices in the developer tools space.

• Excellent collaboration and communication skills, with the ability to work effectively across various departments.

• Ability to lead and implement documentation strategy initiatives in alignment with organizational objectives.

Nice to have

• Hands-on experience with software engineering (especially web development - JavaScript / React).

• Prior experience in drafting documentation for developer tools, projects and/or products.

• Familiarity with document management systems and data analysis tools.

About Us…

PSPDFKit has more than 140 employees globally. In 2021, PSPDFKit announced its first strategic growth investment led by Insight Partners, a New York-based global venture capital and private equity firm focused on growth-stage software and technology companies. Insight’s investment, which totals more than $115 million, is being used to accelerate product growth, sales & marketing efforts, and fund strategic acquisitions, further expanding the capabilities of PSPDFKit’s highly adopted document processing platform.

PSPDFKit hires people who are curious, creative, communicative, and collaborative. We’re a highly cross-functional organization, and we’re committed to tackling challenging problems so our customers can focus on building great products.

We are a globally distributed company with a mostly remote engineering team. Some roles work a hybrid schedule in one of our offices in US, UK, France, and Austria.  To ensure overlap with most of the team across the US, Europe and Asia, we are looking for someone who will have a significant overlap with US and European working hours.  If working from the US, you must be located in Florida, Massachusetts, North Carolina, Ohio, South Carolina, or Virginia for payroll processing. 

We Offer...

At our company, we champion a remote-first culture, giving our team members the autonomy to tailor their work schedules to their individual lifestyles, provided there's some working time common with the CET and EST zones (given our engineering's significant presence in CET). Every year, we host a company gathering at an offsite location; past locations have been in Croatia, Italy, Spain, Greece, Austria, Portugal, and Hungary. Team members have access to a competitive paid time off benefit, with additional days for conference attendance. Above all, we emphasize continuous growth, urging our team to pursue avenues of learning and innovation.

We Value…

• Continuous improvement

• Feedback

• Transparency

• People

• Creativity

• Character

For a deeper understanding of our core values, please visit our website.

PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical​​​ condition, sexual orientation, gender identity or ​expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.