Yohana Brigita

Yohana Brigita has over a decade of experience in the banking sector, primarily with PT Bank KEB Hana Indonesia, where positions held include Digital Business Strategy, Contact Center Head, and Service Quality Department Head, among others. Responsibilities have encompassed managing client relationships, overseeing contact center operations, developing service quality strategies, and supporting SME business activities. Prior experience includes roles at PT Bank Central Asia Tbk as a Duty Officer and Teller, as well as freelance work as an MC and Announcer. Yohana Brigita holds a Bachelor's degree in Accounting and Business/Management from BINUS University and an S1 in Accounting from STIE Tribhakti.