Adiati Kuryana

Adiati Kuryana has a robust career in customer service and contact center management, currently serving as the Contact Center Head at PT Bank SMBC Indonesia Tbk since December 2019. Previously, Adiati held roles at PT Bank BTPN Tbk as Customer Service Quality Manager and Contact Center Manager from October 2015 to December 2019. At Citi, from March 1999 to September 2015, Adiati progressed through various positions, including Customer Care, Branch Service, and Contact Center Team Lead. Early career experience includes working as a Product Development Specialist at Bank NISP from April 1997 to March 1999. Adiati holds a degree from Universitas Padjadjaran, earned between 1991 and 1996.