Public Policy Lab
Stephanie Yim is a seasoned design professional with extensive experience in design operations, strategy, and user experience across various sectors, particularly in non-profit and socially-focused initiatives. Currently serving as Design Operations Director and Design Strategy Lead at Public Policy Lab since October 2019, Stephanie has also been an Adjunct Faculty Instructor at SVA Design for Social Innovation since September 2021. Prior experience includes founding and directing design for Good Call NYC, a 24/7 arrest support hotline, and a Design Fellowship at Blue Ridge Labs focused on legal aid access technology. With additional roles at MasterCard, Chrysler Group LLC, and multiple internships in product design and marketing, Stephanie has cultivated a strong foundation in UX research and design for digital products. Stephanie holds a B.S. in Human-Computer Interaction and Decision Science from Carnegie Mellon University and has pursued studies at Shanghai International Studies University and New York University.
Public Policy Lab
The Public Policy Lab's mission is to design services that help Americans build better lives. We partner with government agencies – and the communities they serve – to create public services that are more effective, more respectful, and simple to use. Public programs are how our society invests in citizens. Too often, however, public services don’t feel very friendly, or even very useful. Here at the Public Policy Lab, we think the solution lies with the people themselves: when services are thoughtfully designed to serve the needs of their users, to be engaging and easy to use, then they’re more satisfying for citizens, as well as more effective and cost-efficient for government. We engage in research at the intersection of policy and user-centered design. We examine how policy goals and public services can be assessed through the experience of their users. We identify best practices from the design professions that can bring value to the public sector. And then we directly engage with government leaders and community members in projects to improve service delivery.