Shoshanna Chito

Shoshanna Chito has a diverse work experience spanning both design and customer service roles. Shoshanna began their career in 2016 at The Home Depot, where they worked as a Head Cashier and later took on the role of VOA Captain. In these positions, they provided excellent customer service, led cashier teams, and facilitated communication between associates and management.

In 2020, Shoshanna joined Mosaic Learning as a Visual Designer, where they created visual assets for the company's learning platform and collaborated with other team members on larger projects. Shoshanna ensured the consistency of visual designs according to Mosaic Learning's branding guidelines.

Shoshanna's design experience also includes working as a UI/UX Designer at Dreamerscorp from 2021 to 2022. In this role, they designed user interface elements and collaborated with the design and development teams to create seamless user experiences.

Shoshanna also worked as a UX Designer/Web Designer at AIGA DC from April 2022 to October 2022. Here, they created user flows, wireframes, and prototypes for web and mobile devices, participated in design critiques, and collaborated with various stakeholders throughout the design process.

Shoshanna further demonstrated their design skills as a Freelance Graphic Designer at The 95 Design Studio from 2014 to the present. In this role, they created captivating visual solutions, communicated with clients for feedback, and designed and developed brand identities, logos, and social media marketing materials.

Currently, Shoshanna works as a Customer Advocate at DigiDoc, Inc. dba Public Sector Solutions Group. In this position, they resolve billing and pharmacy claims issues for customers, provides accurate and complete resolutions to customer inquiries, and documents calls relating to various customer concerns.

Overall, Shoshanna Chito's work experience showcases their skills in graphic design, user experience, customer service, and project collaboration.

Shoshanna Chito pursued their education from 2014 to 2017 at Montgomery College, where they obtained an Associate of Arts and Sciences (AAS) degree in Graphic Design. Following that, they enrolled at the University of Maryland Baltimore County, completing their Bachelor of Fine Arts (BFA) degree in Graphic Design from 2017 to 2019. In addition to their formal education, Shoshanna Chito has acquired several certifications, including "Cybersecurity Fundamentals" from IBM in February 2023, "Introduction to Cyber Security" from Simplilearn in October 2022, and "Fortinet Network Security Expert Level 1: Certified Associate" from FORTINET NETWORK SECURITY in February 2023.