Sharon Cook

Sharon Cook is a seasoned professional in customer service and support, currently serving as a Customer Service Analyst at Bank of America Merrill Lynch since April 2025. Prior to this role, Sharon worked as a Cashier/Customer Support representative at Publix Super Markets, where assistance was provided to customers in locating merchandise. Sharon's experience includes a position as Treasure Support at Apex Systems, supporting high net worth businesses, and serving as a Customer Care representative at Aetna, where a unique blend of healthcare navigation and support was provided to members. Sharon also held temporary roles at Florida Blue and Robert Half, alongside significant leadership positions at ADT, overseeing the billing department, and at Wells Fargo, managing a large team of Customer Service Representatives. Sharon began the career at American Express as a Supervisor and holds a Bachelor of Science degree in Business Administration and Economics from High Point University.