Nidia Lyseth Flores

Nidia Lyseth Flores is an experienced professional in human resources management, currently serving as Directora Gestion del Talento at Puertas Globales since May 2019. With a robust background that includes roles such as Gerente de Recursos Humanos at Anfora Pastel and Gerente Corporativo de Reclutamiento y Selección at Allied Global Contact Center & BPO, Nidia has demonstrated expertise in recruitment planning, process standardization, and operational management. Nidia has also held various managerial positions that involved successful implementations of call center operations, customer service protocols, and talent management strategies across multiple organizations. Nidia's educational credentials include a Master's in Strategic Management of Human Talent and certifications in organizational culture and coaching, solidifying a comprehensive foundation in human resources.