Jacqueline Montoya is a Technical Product Support Specialist at Pulsar since August 2025, previously serving as a Product Specialist at Sprout Social, Inc. from February 2023 to August 2025. At Sprout Social, Jacqueline partnered with cross-functional teams to enhance platform functionality, increasing customer satisfaction by 15% through troubleshooting and issue resolution across major social media platforms. Prior experience includes working as an Operations Support Specialist at Carole Robertson Center for Learning, where Jacqueline implemented reporting systems and improved operational efficiency by 20%. Additionally, roles at Sarah's Inn as a Client/Patient Advocate involved case management and communication improvements that reduced case resolution time by 25%. Jacqueline holds a Bachelor of Arts degree from Northeastern Illinois University.
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