Bianca Velasco

Bianca Velasco has a solid background in operations, customer care, and call center coordination. Bianca has experience working with clients such as Itaú, Claro, Grupo XP, and Globoplay. Bianca's expertise includes managing and mentoring teams, structuring operational areas with a customer-centric focus, planning and analyzing workflows, processes, and projects, monitoring KPIs, and addressing critical channels such as Reclame Aqui. With a degree in Commercial Management from Universidade Anhembi Morumbi, Bianca has successfully implemented and scaled operations for various companies, showcasing their skills in training, quality control, and performance management.