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Alice Bernardo

Sr. Manager, Customer Success at Pulses by Gupy

Alice Bernardo has a diverse work experience in the field of human resources. Alice started their career as an Analyst of Resources Humanos at Neoris in 2013, where they provided support to internal and external employees and assisted managers in people management. Alice also played a key role in optimizing benefits management to reduce costs. In 2016, Alice joined Iron Mountain as a Pleno People and Management Analyst, handling HR processes throughout Rio de Janeiro. Their responsibilities included recruitment, selection, onboarding, and integration of new employees, as well as managing the internal development program and conducting individual development evaluations. Since 2021, Alice has been working as a Senior Manager of Customer Success at Pulses by Gupy. In this role, they manage a portfolio of medium and large clients, focusing on complex accounts. Alice collaboratively plans and implements diagnostic assessments, action plans, and projects to help clients achieve desired outcomes through the platform. Alice also tracks and reports on client performance and results.

Alice Bernardo has a comprehensive education history with a focus on leadership, human resources management, and business administration. In 2002-2006, they attended the Universidade Unigranrio | Afya, where they obtained a degree in Business Administration. From 2013 to 2015, Alice pursued a post-graduate specialization in Human Resources Management at the Universidade Candido Mendes. In 2023, they completed a post-graduate MBA program in Leadership and People Development at Estácio.

Additionally, Alice has two certifications. In March 2015, they obtained a Certificate in Human Resources from FGV - On Line through a self-instructional course. Alice also earned a certification in the KET - KEY English Test from the University of Cambridge, although the specific month and year of acquisition are unspecified.

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Timeline

  • Sr. Manager, Customer Success

    October, 2021 - present