FM

Fabiele De Campos Machado

Gerente de Customer Success at Pulses by Gupy

Fabiele De Campos Machado has a diverse work experience. Fabiele worked at Pulses as the Customer Success Manager, where they led and implemented strategies to increase customer satisfaction. Fabiele also managed a team and developed their skills through training and knowledge sharing. Fabiele was responsible for gathering customer feedback and collaborating with other departments to improve products and services. Fabiele monitored performance indicators and contributed to the growth of the company. Prior to this, Fabiele worked at Hospital e Maternidade Marieta K. Bornhausen as the HR Supervisor. Fabiele'sresponsibilities included managing the HR department, conducting employee interviews, and developing action plans based on organizational diagnostics. Fabiele also supervised recruitment and selection processes and conducted psychological tests. Fabiele played a key role in ensuring employee satisfaction and developing talent retention strategies. Before their supervisory role, they served as an Organizational Psychologist and an HR Analyst at the same organization. Fabiele demonstrated their ability to support the management team, conduct research, and implement employee development initiatives. Fabiele started their career as an HR Assistant, where they gained foundational experience in HR operations. Overall, Fabiele's work experience showcases their expertise in customer success, HR management, and organizational development.

Fabiele De Campos Machado completed their undergraduate studies in Psychology at the Universidade do Vale do Itajaí from 2012 to 2017. In 2019, they pursued a post-graduation degree in Gestão e Desenvolvimento de Pessoas, specializing in Human Resources Management and Development, at Avantis. Alongside their academic journey, Fabiele also obtained various certifications related to their field. In May 2020, they received certifications in Nonviolent Communication and Assertive Feedback from Ágora Entertraining, as well as in Time and Routine Management for Home Office from Ágora Entertraining. Fabiele also attained a certification in Strategic Remuneration from Universidade Tangerino. Additionally, they completed a certification in Emotional Intelligence at Escola Conquer in April 2020 and a certification in Situational Leadership from Ágora Entertraining in the same month. Fabiele also has certifications in Leadership Strategy from ELLITE Consultoria – Treinamento – Coaching, Competency Management from Fator RH, and Recruitment and Selection and Behavioral Analysis from Católica de Santa Catarina - Centro Universitário. The specific months and years for the latter certifications were not provided.

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Timeline

  • Gerente de Customer Success

    December, 2022 - present

  • Supervisora de Customer Success

    April, 2021

  • Customer Success Manager - Especialista em Clima, Engajamento e Performance.

    March, 2020