Nancy L. I.

Nancy L. I. has a diverse work experience in the mortgage industry. Nancy L. started their career at Pulte Mortgage in 2016 and currently holds the position of Vice President, Loan Servicing. In their previous role as Mortgage Support Manager, Nancy monitored the production, efficiency, and quality of work for a team of 15-20 mortgage support employees. Nancy L. also partnered with other managers to ensure timely communication and resolution of customer escalations. Prior to that, Nancy worked as a Mortgage Compliance Specialist at Pulte Mortgage, where they researched and analyzed state and federal laws affecting mortgage lending and ensured compliance through policies and training. Before joining Pulte Mortgage, Nancy worked at LenderLive as a Collections Manager, where they managed the day-to-day activities of the Collections and Customer Service department. Nancy L. also worked at Aurora Bank FSB, where they served as a Loan Review Audit Specialist, managing a large-scale audit of foreclosure and loss mitigation processes. Nancy also worked as a Fannie Mae Modification Underwriter and Default Call Center Supervisor at Aurora Bank FSB, where they evaluated customers' financial packages and supervised a team of agents, respectively.

Nancy L. I. has pursued their education in Business Administration and Management, General at Colorado State University Global, although the specific start and end years are not provided. In addition to their degree, they have obtained various certifications throughout their career. In 2022, they completed a certification in Business Strategy from McKinsey & Company. Nancy L. also acquired a certification in Problem Solving from the same institution in 2022. Nancy further expanded their knowledge by obtaining the A2E Business Fundamentals certification from McKinsey & Company in 2023. Additionally, in 2023, they completed the Management Accelerator part of the Hispanic & Latino Leadership Academy program at McKinsey & Company. Notably, Nancy is also a member of the Mortgage Action Alliance, a certification they obtained in 2020 from the Mortgage Bankers Association.