PureInsights, LLC
Rebecca Bearden-Tellez serves as a Developer Support Engineer at PureInsights, LLC since March 2023, bringing a wealth of experience from previous roles, including Technical Support Engineer for the European Market at Plaid from January 2021 to February 2023. In that position, Rebecca interfaced with the Open Banking system, troubleshooting connections with financial institutions and data issues from APIs. Prior experiences also include roles as a Technical Support Engineer and Solutions Consultant at Deputy, where responsibilities encompassed root cause analysis and project management for enterprise implementations. Earlier in the career, Rebecca worked as a Software Engineer at InComm, contributing to user pain point solutions and feature implementations, along with various customer service and administrative roles. Rebecca holds a Bachelor of Arts in Women's Studies and Psychology from Agnes Scott College and received training at The Iron Yard in 2016.
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PureInsights, LLC
PureInsights is a leading partner of Genesys, offering reporting and analytics solutions for the Genesys Cloud CX platform in their AppFoundry marketplace. We founded in 2016 with the sole purpose of leveraging our decades of contact center domain expertise to help solve some very specific use cases and today our solutions are used by 10% of the global Genesys Cloud CX customer base. We are first and foremost consultants, meaning we aim to ask, understand and see if we can help. And we'll tell you if we cannot help solve for your unique needs.