Heather Budge

Heather Budge is a seasoned customer service professional with extensive experience in various roles across multiple companies. Currently serving as a Senior Customer Care Representative at Purple since May 2020, Heather has developed a robust background in customer support, including experience as a Contact Center Agent at Guitar Center and a Fraud Analyst at Concentrix. Previous roles include Customer Care Specialist at Convergys, where support was provided for Cabela's Club Visa, and supervisor positions at Vivint Smart Home, managing teams and enhancing performance. Education includes a Bachelor's degree in Music Teacher Education from Utah Valley University and an Associate's degree from Salt Lake Community College. Heather's diverse skill set and leadership experience contribute to expertise in customer care and account management.