Kirk Ricks

Kirk Ricks has significant experience in workforce management and technical support, currently serving as Team Leader in Workforce Management at Purple since July 2020. Prior roles include Workforce Management Scheduling Analyst and Workforce Administrator at Custom Brands Group, Workforce Realtime Analyst at Netflix, Senior Workforce Analyst at Jet.com, and Workforce Management Analyst at Visa, where responsibilities included creating forecasts and developing resources for employee support. Earlier career positions involved technical support roles at Hosting Solutions, AdvancedMD Software, and Pacific WebWorks, showcasing a strong background in customer service and technical assistance. Kirk holds an Associate’s Degree in Computer Aided Drafting from ITT Technical Institute-Murray and a High School Diploma from Granger High.