Courtney Ward

Courtney Ward has a diverse work experience spanning over two decades. Courtney is currently working as a Sr. Salesforce Administrator at Pushpay since August 2019. Before that, they worked at The Seattle Times for several roles, including Application Engineer & Certified Salesforce Advanced Admin, Business Systems Analyst & Salesforce Administrator, and Product and Consumer Operations Supervisor. At The Seattle Times, they played a key role in the development and launch of Salesforce to the Advertising department and assisted in the upgrade to Lightning. Prior to that, they worked as a Product Support Representative.

Earlier in their career, Courtney worked at AT&T Wireless Services as a Customer Care Representative, where they managed customer and internal representative calls and troubleshooted cellular billing and service coverage issues. Courtney also achieved high scores in call evaluations by management. Before that, they worked at Sears Home Services as a Market Coordinator, where they maintained and coordinated a home improvement estimate appointment board for a sales team and provided support to sales associates.

Courtney began their career at QWEST COMMUNICATIONS CORP as a Credit Management Consultant, where they managed telecommunications accounts and billing issues based on the area code of each call. Courtney made decisions regarding termination of telephone services and arranged payment schedules based on customer payment history. Courtney also provided customer support with a rigorous regimen, assisting hundreds of customers daily.

Courtney Ward's education history includes studying Biology, General at Bellevue College. After that, they pursued Information Technology at Seattle Central College. Additionally, Courtney obtained a certification as a Certified Salesforce Advanced Administrator from Salesforce.