Carl Francis P.

Carl Francis P. is an experienced professional with a strong background in identity and access management and ICT system management. Currently serving as an Identity and Access Management Specialist at PwC Switzerland since February 2019, Carl has previously held various leadership roles at Swisscom from November 2011 to January 2019, including Supervisor for Customer Service Desk Steering and Technical End User Service Desk. Responsibilities included coordination of daily operations, crisis management, and ensuring service level agreements. Carl played a key role in enhancing service desk efficiency, managing an English-language knowledge base, and supporting team training initiatives. Carl holds a degree in Wirtschaftsinformatiker mit eidg. Fachausweis from ipso Bildung, completed in 2019.