Darren Owens

Darren Owens is an experienced business analyst and team manager with a robust background in contact center management. Currently serving as the Lead Business Analyst and Practice Lead at PXC since June 2016, Darren has also held the position of Lead Business Analyst at TalkTalk from March 2023 to March 2024, following a tenure as Senior Delivery Operations Manager and Mobile Porting Team Manager at TalkTalk Business. Prior experience includes a role as Customer Service Manager at Carphone Warehouse from October 2006 to July 2016, and Customer Manager at Norwich Union, where responsibilities included managing a team of 12 insurance advisers. Additionally, Darren was a Contact Center Manager at Telewest Communications Plc. Educational background includes attendance at Halewood Comprehensive School from 1980 to 1985.