Ifti Mustafa

Ifti Mustafa is a Client Support Analyst at Q4 since November 2021, specializing in email and phone support while utilizing Salesforce, Atlassian JIRA, and Airtable for tracking progress. Responsibilities include maintaining client sites, troubleshooting technical issues, managing deadlines, and ensuring high client satisfaction. Ifti also oversees team members during client site upgrade projects, conducts quality assurance checks, and collaborates with the production team. Previously, Ifti accumulated extensive experience in the hospitality industry, holding roles such as Guest Experience Associate at Novotel Toronto North York, Night Duty Manager at Four Points by Sheraton Toronto Airport, and Valet Attendant at Courtyard by Marriott Toronto Downtown. Ifti has a strong educational background in computer science, having completed various nano degree programs in SQL and Python through Udacity, a web development bootcamp at Juno College of Technology, and initial studies at Toronto Metropolitan University.