Sonya Andreae

Sonya Andreae has extensive work experience in customer operations and leadership roles. Sonya is currently the Chief Customer Officer at QAD, where they are responsible for overseeing customer-related activities. Prior to this, Sonya worked as an Advisor, assisting companies in setting customer operation strategies.

From 2012 to 2022, Sonya served in senior leadership roles at Infoblox, including SVP & Chief Customer Officer and Vice President Worldwide Technical Support and Customer Success. In these positions, they had global responsibility for post-sales support lines of business and led various teams related to customer success, technical support, customer education, and more.

Before Infoblox, Sonya held the position of Vice President Customer Experience at Drobo, where they directed a global technical support organization. Sonya also worked as the Senior Director of Customer Support at TiVo, overseeing a multi-department organization and managing outsourced call centers. Earlier in their career, they served as the Senior Director Global Customer Operations at Packeteer Inc. and as the Director of Customer Service at HomeWarehouse.com.

Sonya began their career at Apple Computer, Inc. in positions of increasing responsibility. Overall, they have a strong background in customer operations, leadership, and strategy, with a focus on improving overall operations and scalability by leveraging people, process, and systems.

Sonya Andreae has a B.A. in Advertising from Michigan State University.