Ana Laudisio

Ana Laudisio has extensive work experience in various roles related to customer strategy and business development. Ana started their career in 2003 as an intern in mergers and acquisitions at ABN AMRO Bank before moving on to become an analyst and later an associate telecom, media, and technology advisor. In 2011, Ana worked as a senior consultant at DC Strategy, where they provided growth and strategy consulting services to clients such as Starbucks and Laser Clinics Australia. Since 2012, they have been employed at Qantas, initially as a Group Strategy Manager, then progressing to Customer Strategy & Insights Manager, and finally as the Head of Customer and Operational Excellence. In these roles, Ana has developed and implemented customer-centric strategies, managed budgets, and led teams to drive customer experience initiatives and improve competitive positioning.

Ana Laudisio has a diverse education history. Ana obtained a Bachelor's degree in Business and Administration from Insper Instituto de Ensino e Pesquisa in 2005. Ana later pursued a Master's degree in Business Administration (MBA) with a focus on Business Strategy at UNSW from 2010 to 2011. Ana'sdesire to expand their knowledge and expertise led their to enroll in various programs and courses. Ana completed a program in Design Thinking at Echos Desirable Futures Lab in 2018. In 2023, Ana will be completing several educational pursuits. Ana will attend Harvard Business School, where they will study Disruptive Strategy. Additionally, they will obtain a degree in Global Marketing: Building Iconic Brands from the University of Illinois Urbana-Champaign. Ana will also complete a degree in E-Commerce/Electronic Commerce at the EICOM Institute, specifically focusing on CMX - Level 1. Ana's education history reflects their commitment to continuous learning and their desire to acquire a diverse skill set in various disciplines such as business strategy, design thinking, marketing, and e-commerce.