Craig Hetman

Craig Hetman has significant experience in the aviation and customer service sectors, currently serving as a Product Analyst at Qantas since November 2012. In this role, Craig manages the plan, build, and run model for a variety of technological tools, supporting over 35,000 users across 185 locations worldwide. Previously, Craig held roles such as Project Coordinator, where responsibilities included supporting a technology risk management program and leading a multi-vendor rollout for printing hardware. Additionally, Craig worked as a Consultant in Baggage Services and a Customer Service Agent, gaining valuable experience in passenger support and operations. Prior to joining Qantas, Craig worked at Coles and completed secondary education at Warnbro Community High School, achieving the Western Australia Certificate of Education.