Gabriel Santos

Gabriel Santos is an accomplished design professional with over a decade of experience in enhancing customer experiences and digital design. Currently serving as Senior Manager Experience & Service Design at Qantas since April 2010, Gabriel has played a pivotal role in improving the customer experience for over 2 million users across various platforms, achieving recognition for the Qantas app as a leading travel app in Australia. Gabriel's expertise includes building design practices from the ground up, integrating research and user testing, and establishing a solid design system within an Agile environment. Previous roles include Senior Digital Designer positions at NFHS, Go Study Australia, and Sydney Digital Publishing, where responsibilities encompassed web development, content management, and interactive marketing projects. Gabriel holds diplomas in Design and Information Technology and Multimedia from the Academy of Information Technology and Central College, respectively.