Jo-Ann Bates

Jo-Ann Bates has extensive experience with Qantas, serving in various leadership and management roles since April 1996, including Crew Leadership Manager, Learning Manager for Cabin Crew, and Product Delivery Manager for International Cabin Crew Learning and Development. Key responsibilities include coaching and developing over 100 Cabin Crew subject matter expert facilitators, designing training programs, implementing continuous improvement strategies, managing key Learning and Development projects, and overseeing finance management for external suppliers. Previous positions at Qantas also encompass roles as a Shorthaul Flight Attendant, Cabin Crew Coordinator, Allocations Analyst, and Training Program Manager. Prior to joining Qantas, Jo-Ann Bates worked in general administration at the Indonesian Consulate in Sydney and Melbourne. Educational credentials include ongoing studies for a Master of Education at the University of Wollongong, alongside a Graduate Certificate in Tertiary Teaching & Learning Practices and various certifications in training and assessment and hospitality management.