Rangan Kasturi (رانغان كاستوري)

Rangan Kasturi has a diverse work experience spanning over two decades. Rangan is currently working as a Senior Customer Journey Management Officer at Qatar Islamic Bank (QIB) since January 2019. Prior to that, they worked as a Startup - Program Manager for Launch and Head of Operations at E-Wallet Solutions FZ LLC in 2018.

From 2016 to 2017, Rangan held the position of Head of Customer Experience at National Bank of Oman. In this role, they were responsible for improving customer experience across various touchpoints of the bank and played a key role in developing a customer experience strategy and operating model.

Before joining National Bank of Oman, Rangan worked at Commercial Bank of Dubai as the Head of Customer Insights, Service Recovery, and Analytics from July 2014 to December 2015. Prior to that, they were employed at Abu Dhabi Commercial Bank as an Assistant Vice President and Senior Consultant in the Group Strategy and Change department from October 2010 to July 2014.

From August 2007 to September 2010, Rangan worked at Royal Bank of Scotland as the Head of Service Quality, Customer Retention, and Customer Care. Rangan led initiatives related to service quality, business process improvement, service recovery, and customer retention.

Rangan's career started in 2000 at GE Capital, where they held various roles such as Assistant Manager Customer Services, Navigator and Senior Executive, and Customer Service Associate. Rangan was responsible for handling customer calls, coordinating with field engineers, and managing rosters and reports.

Overall, Rangan Kasturi's work experience includes roles in customer experience management, program management, strategy, change management, and service quality across different industries and organizations.

Rangan Kasturi's education history starts with their senior secondary education at DTEA School, R.K. Puram, where they pursued a Commerce field of study from 1994 to 1997. Following this, they attended Delhi University from 1997 to 2000, earning a B. Com degree in Commerce.

In 1997, Rangan also enrolled at the National Institute of Information Technology, where they obtained a PWC Diploma in Web Computing and Programming, completing the program in 1999.

Years later, in 2016 and 2017, they pursued further education in continuous improvement through a Lean Six Sigma Black Belt program at the Management and Strategy Institute.

In recent years, Rangan has focused on expanding their knowledge in the Scrum and Agile practices. In 2019 and 2020, they earned certifications from Scrum.org, starting with the Professional Scrum Master I (PSM I) certification, which provided him with a sound knowledge of Scrum and Agile practice. This was followed by the Professional Scrum Master II (PSM II) certification, an advanced certification focusing on Scrum and Agile, which they obtained in April 2020.

Overall, Rangan Kasturi has a diverse education background, including a focus on commerce, web computing, programming, continuous improvement, and Scrum and Agile practices.