Maria Fernanda Grossen

Maria Fernanda Grossen is a seasoned professional in claims operations, currently serving as a Senior Associate at QBE North America since October 2014. In this role, Maria leads the Claims Administrative team, overseeing quality assurance and productivity while driving process transformation initiatives. Responsibilities include managing training, collaborating on process development, and ensuring effective transitions to the Global Shared Service Center. Previous experience includes serving as a Claims Representative, where Maria dealt with loss processing and legal administrative functions. Prior to QBE, Maria worked as an Extended Business Officer at State Collection Service, Inc., handling high volumes of calls for medical facilities. Maria holds an education from Madison Area Technical College and West High School.