Britney Semmens

Vice President, Customer Experience Center Of Excellence at QGenda

Britney Semmens has a diverse work experience that includes roles in customer success, sales, research, and customer service. Britney worked their way up in QGenda from a Software Consultant to Vice President, Customer Experience Center of Excellence. Additionally, they gained experience as a Sales Associate at Elaine Turner, a Research Assistant at Vanderbilt University, a Branch Manager at Ivy Insiders, and a Sales Associate at Bath & Body Works. Britney also worked as a Customer Service Associate at JCPenney.

Britney Semmens obtained a Bachelor of Engineering in Biomedical Engineering and Spanish, cum laude, from Vanderbilt University in 2013. In 2016, they obtained the Project Management Professional (PMP) certification from the Project Management Institute (PMI). Most recently, in August 2022, they obtained the Certified Customer Success Manager (CCSM) Level 2 certification from SuccessHACKER.

Links

Previous companies

Vanderbilt University logo
JCPenney logo
Bath & Body Works logo

Timeline

  • Vice President, Customer Experience Center Of Excellence

    September, 2022 - present

  • Vice President, Customer Success Operations

    January, 2020

  • Director, Customer Success

    January, 2017

  • Implementation Team Lead

    January, 2016

  • Senior Implementation Consultant

    January, 2015

  • Software Consultant

    July, 2013