Haytham Al-zghoul

Haytham Al-zghoul has worked in the customer service industry since 2017. Haytham began their career at Extensya as a Customer Service Representative (CSR), where they were responsible for communicating with customers over the phone, managing and solving customer complaints, and identifying and overcoming objections. In 2017, Haytham moved to VogaCloset Ltd, where they worked as a Customer Service Coordinator. Theirduties included making and receiving outbound and inbound calls, establishing and maintaining good relations with customers, and providing customers with guidance and information about the company's services. In 2020, Haytham joined eon Dental as a Customer Support Specialist, where they were responsible for maintaining a positive, empathetic, and professional attitude toward customers, responding promptly to customer inquiries, and communicating with customers through various channels. Most recently, Haytham has worked at QiDZ as a Customer Service Team Lead and Customer Service Executive. As a Team Lead, their duties include being a line manager for the Customer Service Executives with the main focus in Saudi, managing the team and organizing their work to ensure they reach daily targets, and training all team members. As a Customer Service Executive, their duties include customer support, customer insights, and community management. In 2021, Haytham also began working at Habet Barakeh as a Customer Service Planning (CSP), where their duties include creating the business application process on Google forms, conducting a survey with the businesses they work with, and creating and proposing a customer service journey plan.

Haytham Al-zghoul obtained a Bachelor's degree in Economics from Yarmouk University between 2012 and 2016. Haytham has also obtained various certifications from various institutions, including Habet Barakeh, LinkedIn, Dale Carnegie Training, Talal Abu-Ghazaleh Knowledge Society, and Mujaddidun Irbid. These certifications include Customer Service Planning, Building Customer Loyalty, Working with Upset Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Problem Solving and Troubleshooting, Salesforce for Customer Service, Writing Customer Service Emails, Employability Skills Programs, Small & Medium Enterprises, The Art of Motivation, English Language Course Levels 1, 2 and 3, Self-Marketing, Finance and Marketing, Self Confidence, Change the Thinking and Control, Online Job Search, and Self Development.