John O'Connell

John O'Connell is an accomplished professional in customer success management with a solid background in account management and team leadership. Currently serving as the Manager of Customer Success at Qnary since March 2021, John oversees a team managing over 225 client accounts, focusing on growth and customer retention while ensuring alignment across departments. John's extensive experience includes roles as Senior Client Success Manager and Client Success Manager at Qnary, where responsibilities encompassed training, analysis of client metrics, and content management for executive clients. Previous internships at CSM Sport & Entertainment, Relix Media Group, New York Road Runners, and HERA UK provided John with diverse skills in event logistics, brand activation, research, and client relations. A Fordham University graduate with a Bachelor's degree in History, John also has a rich history of volunteer work and community engagement, establishing a well-rounded foundation in both professional and social contexts.