Haslin Suhaimi

Haslin Suhaimi has extensive experience in the insurance industry, with their most recent role as Operations Lead at Qoala starting in November 2021. In this role, they demonstrated a strong understanding of insurance policies and procedures, as well as knowledge of underwriting, claims management, and risk assessment for motor and non-motor insurance products. Haslin also excelled in building relationships with insurance providers and clients, utilizing their proficiency in insurance software and tools. Haslin showcased their ability to identify operational improvements and efficiently resolve customer service escalations.

Prior to their role at Qoala, Haslin worked at Bjak as a Manager Operation (Auto) from July 2020 to October 2021. During their time there, they successfully managed daily reports and closing reports, achieving an operation success rate above 85%. Haslin also displayed their efficiency by processing and shipping 80,000 road tax backlogs within a two-month timeframe. Haslin maintained strategic relationships with suppliers to optimize delivery, service, and cost.

Earlier in their career at Bjak, Haslin held the position of Customer Experience Team Lead from April 2020 to July 2021. In this role, they actively monitored and coached the team to ensure alignment with performance indicators and goals. Additionally, Haslin served as a Quality Assurance Analyst, assessing the team's quality performance and making recommendations for enhancements to training materials. Before that, they worked as part of the Customer Experience department, responding professionally to inquiries and complaints, while also creating standardized responses to achieve service level agreements and turnaround time targets.

Overall, Haslin Suhaimi has demonstrated proficiency in insurance operations, customer experience management, and leadership roles. Haslin consistently strives for operational excellence, establishes strong relationships with stakeholders, and exhibits a commitment to delivering exceptional service to clients.

From 2016 to 2019, Haslin Suhaimi pursued a Bachelor's degree in Science in Information Technology with Supply Chain Management (Hons) from Universiti Industri Selangor.