Natan Cohen

Head, Customer Success at Qrvey

Natan Cohen is the current Head of Solution Architecture at Qrvey. Natan has held this position for 1 year and 4 months. Prior to this, they were the Customer Success Manager at Appian Corporation for 5 months. Before that, they worked at Logi Analytics for 16 years and 4 months, where they held various positions such as Senior Director of Customer Success, Director of Customer Success, Manager of Solutions Consulting, Solutions Architect, Principal Product Trainer, and Software Developer.

At Logi Analytics, Natan was responsible for global expansion of client technical services, community engagement strategy, customer success playbooks and retention of existing customer base. Natan also designed and implemented M&A plans for integration of client technical services following acquisitions of Jinfonet and Zoomdata. Additionally, they implemented processes and custom tools for efficiently handling customer product issues at scale.

As the Manager of Solutions Consulting, Natan led a team of consultants who implemented analytics and data-driven web applications. Natan oversaw the implementation of new Professional Services engagement methodologies for Large Enterprise customers and provided technical project management “end-to-end”, including 3-point estimates, customer on-boarding, agile software development cycles, QA, load testing, HA considerations and go-to-production activities.

In their role as Solutions Architect, Natan designed and implemented purpose-built embedded analytics solutions for education, insurance, manufacturing, healthcare, oil and gas, financial and other industries. Natan coordinated and managed technical application developers, project managers and non-technical business stakeholders to secure meaningful analytics-driven solutions.

As Principal Product Trainer, Natan managed a team of Business Intelligence product trainers. Natan designed and implemented technical product training courseware, labs and certification exams. Natan also developed a partner certification program with content designed for both technical and non-technical audiences. In addition, they trained and on-boarded all Tier 1 international partners.

Lastly, as a Software Developer, Natan led the design and implementation of a high-performance data mart product based on InterSystems Cache database platform to integrate with an existing managed reporting platform tool. Natan also developed pixel-perfect PDF reporting capabilities and high volume XLS export engine with ASP.NET libraries for managed reporting platform to support healthcare and financial customers. Furthermore, they created technical product documentation for an ad hoc reporting tool which included an automated process implemented in Perl for converting Word/PDF guides to integrated web-based help applications.

Natan Cohen has a Bachelor of Science from the University of Maryland in Computer Science and also attended the Charles E Smith Jewish Day School from 1985 to 1998. Natan is also certified as an AWS Cloud Practitioner from Amazon Web Services.

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Timeline

  • Head, Customer Success

    Current role

  • Head, Solution Architecture

  • Head, Customer Success

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