QStory
Tony D'Cruze is an experienced professional in the customer success and resource planning fields, currently serving as a Customer Success Manager at QStory Ltd since February 2020. Prior to this role, Tony held several positions including Analytics Consultant at QPC and Resource Planning Manager at Webhelp TSC. Tony also gained valuable experience as a Resource Planning Specialist at The Co-operative Banking Group and as a Planning Architect at Vertex Data Science. Early career roles included positions at Co-operative Financial Services and Barclays, focusing on resource and capacity planning. Tony's educational background includes attendance at St Edmund of Canterbury Comprehensive from 1990 to 1996.
This person is not in any teams
QStory
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience. With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.