Anthony Grady Jr.

Anthony Grady Jr. is an experienced professional specializing in customer experience and operations management, currently serving as the Director of Customer Experience & Operations at Qtrac since April 2025. In this role, Anthony leads cross-functional teams to enhance client retention and satisfaction for Fortune 500 accounts, while implementing AI-powered tools to streamline operations. Prior to Qtrac, Anthony held multiple leadership positions, including Director of Implementation at HopSkipDrive, where the focus was on seamless onboarding and long-term client relationships, and Director of Customer Success at both Subject and Paper, ensuring platform adoption and client satisfaction within the educational sector. Anthony's earlier experience includes General Manager at StretchLab Franchise and Branch Manager at Enterprise, both emphasizing operational excellence and customer loyalty. Anthony holds a Bachelor's degree in Business/Corporate Communications from Ohio University.