Prashant Cherukuri

Prashant Cherukuri says that the sense of purpose shared among Qualfon’s leadership team is what makes him excited about his role as Chief Information Officer. Giving back to employees and the communities they serve is what he is passionate about in his personal and professional life, which is what makes him such a great fit for their team.

Prashant excels in designing cost-effective technical solutions with a clear return on investment. He is a hands-on leader capable of effectively bridging the gap between technology and operations. He was the CIO at 24/7, Inc., one of the largest cloud-based self-service networks, for six years before joining Qualfon. Prior to that he served as the Chief Delivery Officer at PSI Data Systems (Aditya Birla Minacs).

There are many changes quickly approaching the BPO industry, and Prashant sees a need to continually advance capabilities in social media support, analytics and artificial intelligence so they can provide the best customer experience.

Performance and employee morale are two critical elements of Qualfon’s company culture. Prashant strongly believes that it’s just not about finding the balance between the two, but excelling at both that drives successful careers for employees.