Maximilian Flavius Francu

Maximilian Flavius Francu is an experienced IT professional with a strong background in incident and support management. Currently serving as Incident Manager at QUALITANCE since July 2021, responsibilities include dashboard management, client ticket tracking, and stakeholder coordination for incident management. Prior roles include Head of End-User Support at Itiviti, leading a global team while focusing on service improvement and operational support. Maximilian's experience also includes leadership positions at SIG Combibloc, msg systems Romania, and Endava, where team management, performance analysis, and incident management were key functions. Academic credentials include a Bachelor's degree in Language Interpretation and Translation from Universitatea „Babeș-Bolyai” din Cluj-Napoca.