Ana Paula Fernandez

Ana Paula Fernandez has a diverse work experience in various companies. Ana Paula began their career in 2016 as a Technical Support Specialist at Arvato Supply Chain Solutions, where they supported Microsoft and Xbox video games. In 2017, they worked as a Customer Success Specialist at Grupo Intercom. From 2018 to 2021, Ana held multiple roles at Webhelp, including Technical Support Advisor for Google Workspace and Internal Technical Support Backline - SME Billing Specialist. In 2021, they worked as an Online Maps Analyst at Lionbridge. Ana then joined Accenture in 2022 as an App/Cloud Support Associate and is currently working at Quality Clouds as a Helpdesk & Systems Support Analyst.

Ana Paula Fernandez completed a bootcamp in Javascript full stack at Barcelona Code School in 2019. Ana Paula also obtained a certification in JavaScript Full-Stack Bootcamp from the same institution in January 2019. In 2022, Ana enrolled in the Escola Britânica de Artes Criativas e Tecnologia (EBAC) to study Software Quality Assurance, although their degree name is not provided. Additionally, Ana holds an Associate's degree in Applied Linguistics from Centro Universitário da Grande Dourados. Ana has also acquired various certifications in different fields such as Agile Methodologies, Techniques & Tools, Testing Approaches, API Security, Application Security Awareness & Validation, Secure Application Architecture & IAM, Azure Fundamentals: Cloud Computing, Creating and managing teams & channels, Exploring and setting up Microsoft Teams, Getting Started with Outlook Mail, Getting to know the Office 365 web portal, Moving to the Cloud, Signing in & Setting Up SharePoint, Using Outlook 2016 with Office 365, Using the Storage Tools, and Thriving Together.