Larissa Poole, MBA

Larissa Poole, MBA, has over 10 years of experience in client success management and account management roles. Their most recent position is as a Client Success Manager at Quality Voice & Data, Inc., where they are responsible for ensuring client satisfaction and success. Prior to that, Larissa worked as the Manager of Customer Success at Rechat, where they managed customer relationships and ensured their success. Larissa also worked at ExecOnline as a Manager of Client Success, leading the post-sale journey of key accounts and driving their product adoption and expansion. Larissa has extensive experience in the healthcare industry as well, having worked as an Account Manager at OmniSYS and as a Client Services Account Manager at CenseoHealth. In these roles, they managed client relationships, provided customer service, and oversaw various operations and projects. Larissa holds an MBA degree and has a strong track record of achieving results and delivering exceptional customer service.

Larissa Poole, MBA, obtained their Bachelor's degree in Political Science and Government from Texas A&M University from 2008 to 2011. Later, they pursued a Master of Business Administration (MBA) in Business from Texas Woman's University, completing it from 2014 to 2016. In addition to their degrees, Larissa has received several certifications in areas such as Design Thinking, Customer Experience, VoIP, Understanding Customer Needs, Achieving Mental Flow and Thriving, Avoiding Common Pitfalls in Customer Success Management, Customer Experience Journey Mapping, Sales: Customer Success, and Onboarding and Adoption Best Practices for Customer Success Management from various institutions including LinkedIn, The Wharton School, and Duke Corporate Education. These certifications were obtained between 2020 and 2023.