Kaysia Campbell-Palmer

Head Of Operations at QualityWorks Consulting Group

Kaysia Campbell-Palmer has over nine years of experience in human resources and operations. Kaysia began their career in 2011 as a Bank Teller at RBC. In 2012, they moved to Xerox where they held the roles of Snr Payroll Quality Analyst and Quality Assurance Analyst (Payroll). In 2017, they joined QualityWorks Consulting Group, LLC as Head of Operations, People & Culture Manager, Human Resource Generalist, HR Specialist, and Administrative Assistant To Chief Executive Officer. In their roles, they have promoted a happy and productive work culture, administered compensation and benefit procedures, managed talent acquisition and recruitment processes, conducted employee on-boarding and training & development initiatives, provided support to employees, promoted HR programs, gathered and analysed data, assisted in the development and implementation of human resource policies, organised quarterly and annual employee performance reviews, maintained employee files and records, enhanced job satisfaction, ensured compliance with labour regulations, contributed to the standardization of processes, designed and compiled Standard operations Manuals and Process Workflows, processed employee death benefits with Beneficiaries, coordinated and conducted onboarding Training for New Hires, audited Payroll processes for accuracy and compliance, and worked closely with Accounting teams to reconcile open items.

Kaysia Campbell-Palmer attended The University of the West Indies, Mona from 2008 to 2011, where they earned a Bachelor of Science degree in Human Resources Management/Personnel Administration, General.

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